Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Disclaimer:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to YOU TECH 55 SDN BHD
- “Goods” refers to the items offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to the YOU TECH 55 SDN BHD online store, accessible from https://youtech55.online/
- “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
1. Shipping Coverage
YOU TECH 55 SDN BHD only ships within Malaysia. We currently do not offer international shipping. All Orders placed through our online platform are fulfilled and delivered to addresses located within Peninsular Malaysia, Sabah, and Sarawak.
2. Shipping Fees
We are pleased to offer FREE SHIPPING on all Orders, regardless of the Order size, quantity, or delivery location within Malaysia. No additional shipping charges will be applied at checkout.
3. Order Processing Time
- All Orders are typically processed within 1 to 2 business days (excluding weekends and public holidays) from the date of successful payment confirmation.
- You will receive an email confirmation once your Order has been processed and prepared for shipping.
- Any delay in processing time due to unforeseen circumstances will be communicated to You via the contact information You provide during checkout.
4. Shipping & Delivery Timeline
- We strive to ensure all Orders are delivered within 7 business days from the date of shipment.
- Delivery times may vary depending on Your location, courier service constraints, or peak seasons.
- While we do our best to meet our delivery time commitment, delays beyond our control may occasionally occur, including but not limited to weather disruptions, courier backlogs, or remote delivery locations.
5. Delivery Partners
We work with reputable and reliable courier service providers to ensure safe and timely delivery of Your Goods. A tracking number will be provided (if available) once the parcel is dispatched, allowing You to monitor the delivery status.
6. Delivery Address & Information Accuracy
- Please ensure that all shipping information provided is accurate and complete. This includes Your full name, contact number, and detailed delivery address.
- We will not be held responsible for Orders that are delayed, returned, or lost due to incorrect or incomplete address details.
- If an Order is returned to Us due to incorrect address or failure to receive the delivery, We may contact You to confirm updated delivery arrangements.
7. Failed Deliveries & Reattempts
- Our courier partners may make up to two delivery attempts. If a delivery fails and the item is returned to Us, we will contact You to make further delivery arrangements.
- In such cases, the estimated 7-day delivery window may be extended.
8. Order Tracking
- Where applicable, You will receive a tracking number via email once your parcel is shipped.
- You can use this tracking number on the respective courier’s tracking platform to monitor the status and progress of your shipment.
9. Damaged or Lost Goods
- While we take every measure to ensure safe packaging and handling, in the rare event Your Order arrives damaged or is lost during transit, please contact Us immediately at youtech55@outlook.com with supporting evidence (e.g., photos of packaging and product).
- We will work with our courier partners to investigate and resolve the issue as quickly as possible.
10. Public Holidays & Peak Seasons
Please note that shipping and delivery timelines may be extended during national public holidays, year-end peak periods (e.g., festive seasons), or sales events. We encourage You to place Orders early to avoid delays during these periods.
11. Contact Us
If You have any questions about our Shipping Policy or the status of Your Order, please contact Us:
YOU TECH 55 SDN BHD
Email: youtech55@outlook.com
Address: 78-1, JALAN TASEK SS1, BANDAR TASEK MUTIARA, 14120
We appreciate Your trust in YOU TECH 55 SDN BHD, and we are committed to delivering Your Orders safely and efficiently.