Refund and Returns Policy

Overview

This Return & Refund Policy outlines the terms and conditions governing returns, refunds, and cancellations for purchases made through YOU TECH 55 SDN BHD.

Definitions
For the purposes of this Policy:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to YOU TECH 55 SDN BHD.
  • “Goods” refer to the parts, components, supplies, tools, and accessories for motor vehicles offered for sale by the Company.
  • “You” refers to the individual or entity purchasing Goods from Us.
  • “Website” refers to any digital platform or website operated by the Company, including any associated e-commerce store.

1. Return Eligibility

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return the item(s) within 30 days from the date of delivery, provided the following conditions are met:

  • The item(s) must be unused, uninstalled, and in original packaging, including all accessories, manuals, and documentation.
  • The item(s) must be in resalable condition and not damaged in any way.
  • Proof of purchase (such as an invoice, order confirmation email, or receipt) must be provided with the return request.

Returned items that do not meet the above conditions may be subject to denial.

2. Refund Process

Once we receive and inspect your return:

  • We will notify you via email regarding the status of your return.
  • If your return is approved, we will initiate a refund to your original method of payment.
  • Please allow 7–14 business days for the refund to reflect in your account, depending on your bank or payment provider.

3. Return Procedure

To initiate a return:

  1. Email us at youtech55@outlook.com within 30 days of receiving your item.
  2. Include the following details:
    • Your full name
    • Order number
    • Reason for return
    • Photos of the item (if applicable)
  3. Once approved, you will be provided with further instructions for the return.

Please ensure returned items are securely packaged to avoid damage during transit.

4. Cancellation Policy

If you need to cancel your order, please do so within 12 hours of placing it.

  • Orders may be cancelled only if they have not yet been processed, packed, or shipped.
  • To request a cancellation, email us at youtech55@outlook.com with your order number and request.
  • If the order has already been processed or shipped, it cannot be cancelled, but you may proceed with a return once received.

5. Exchanges

We currently do not offer exchanges. If you wish to replace an item, you will need to return the original item (if eligible) and place a new order.

6. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or not what you ordered, please notify us within 3 days of receipt. We will work with you to resolve the issue promptly.

Please include:

  • Order number
  • Description of the issue
  • Supporting photos

7. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

YOU TECH 55 SDN BHD
Email: youtech55@outlook.com
Address: 78-1, Jalan Tasek SS1, Bandar Tasek Mutiara, 14120 Simpang Ampat, Pulau Pinang, Malaysia